Customer Support
The IIJ Support Center is available for Operations Managers to receive support for the IIJ ID Service. Review the information in this section before contacting support.
[ Reference ]Check the following items before making an inquiry.
Refer to the "Troubleshooting" section for more information on error items.
Information IIJ needs to know when you make an inquiry
- Relevant Directory Sync event logs (Syslog, etc.)
- Environment in which Directory Sync is running (OS, CPU information, directory service version, etc.)
- Version of Directory Sync
- Directory Sync configuration file (config.yml)
- *The secret.yml file contains confidential information. Do not send this file to the IIJ Support Center.
- Network address (global IP address) of the Active Directory equipment to be connected to the IIJ ID Service equipment
Refer to "Customer Support" in the "IIJ ID Service Online Manual [For Administrators]" for information on the IIJ Support Center and authentication information that is needed when you make an inquiry.
[ Note ]
- We do not provide support on implementing Directory Sync or with creating individualized configurations. You must create configurations using this document as a reference.
- IIJ will not be liable for any problems related to the use of older versions of Directory Sync six months after the latest update is released. If you have any problems with Directory Sync even after updating to the latest version, contact the IIJ Support Center as mentioned above.