The IIJ Support Center provides support for this service.

How to make inquiries

Before making an inquiry, check for items that include information you are looking for in each online manual of the IIJ ID Service first.
If it is difficult to find an answer you want in the online manual, use the following form to make an inquiry. Authentication using the master ID (SAxxxxxxx) is required.

• お問合せフォーム (Japanese Only)

For information on telephone or email inquiries, refer to "IIJ ID Service Customer Support" in "Manuals/Downloads" in IIJ Service Online (https://help.iij.ad.jp/).

When you cannot log in to IIJ Service Online

If you do not know the authentication information (master ID and master password) of IIJ Service Online, you can see or reset the authentication information from the following.

• See Master ID
• Reset Password

When you are considering a contract

For those customers who are considering a contract, please contact our sales representative or make an inquiry from the following website.

• Contact Information | Internet Initiative Japan Inc.

Refer to "IIJ IDサービス 契約に関するお申込み方法" (Japanese Only) for information on how to sign up for the IIJ ID Service.