Troubleshooting

This section describes the causes and corresponding troubleshooting procedures for each type of Password Sync log event.

Event ID

LevelDescription of Error/Trouble CauseTroubleshooting Procedure
8193

error

[Overview]
[ProcessID: (process number)]
Error occurred during validation of configuration.

[Details]
TargetUser: (user name)


(error details)

Exception: (exception details)

StackTrace: (stack trace details)

Problem with the configuration fileConfirm that the content of the configuration file has been described correctly.
8194error

[Overview]
[ProcessID: (process number)]
Configuration file not found at specified path

[Details]
TargetUser: (user name)

(error details)

No configuration fileMove the configuration file to the correct directory.
8195error

[Overview]
[ProcessID: (process number)]
YAML syntax error found in configuration file


[Details]
TargetUser: (user name)

(error details)

Problem with syntax of configuration fileConfirm that the content of the configuration file has been described correctly.
8455warn

[Overview]
[ProcessID: (process number)]
No attribute value tied to externalId for specified user

[Details]
TargetUser: (user name)

(error details)

Exception: (exception details)

StackTrace: (stack trace details)

No attribute value tied to external ID for specified userSpecify a valid attribute value that ties to the external ID of the user.
8456error

[Overview]
[ProcessID: (process number)]
Could not establish connection to the LDAP server due to a configuration issue


[Details]
TargetUser: (user name)

(error details)

Could not establish a connection to the AD DS server due to a configuration issueConfirm that the following parameters are configured correctly in the config.yml and secret.yml configuration files.
  • ad.ldap.server.user (config.yml)
  • ad.ldap.base_dn (config.yml)
  • ad.ldap.server.password(secret.yml)
8457error

[Overview]
[ProcessID: (process number)]
LDAP server operation failed.

[Details]
TargetUser: (user name)

(error details)

AD DS server operation failed. Confirm that the following parameters are configured correctly in the config.yml and secret.yml configuration files.    
  • ad.ldap.server.user (config.yml)
  • ad.ldap.base_dn (config.yml)
  • ad.ldap.server.password(secret.yml)
8711warn

[Overview]
[ProcessID: (process number)]
No IIJ ID user corresponding to the externalId

[Details]
TargetUser: (user name)

(error details)

Exception: (exception details)

StackTrace: (stack trace details)

User with the specified external ID does not exist in IIJ ID.Create a user corresponding to the external ID in IIJ ID.
8713error

[Overview]
[ProcessID: (process number)]
Access token authentication failed when communicating with the SCIM server.

[Details]
TargetUser: (user name)

(error details)

Access token authentication failed.Check that the following parameters are configured correctly in the secret.yml configuration file.
  • iid.scim.token

8451

inf

[Overview]
[ProcessID: (process number)]
Password synchronization program terminated because specified LDAP user does not exist.

[Details]
TargetUser: (user name)

(error details)

The specified user does not exist in Active Directory.Confirm that the user exists in Active Directory.
8452error

[Overview]
[ProcessID: (process number)]
Could not establish a connection with the LDAP server

[Details]
TargetUser: (user name)

(error details)

Could not establish connection with the LDAP server

Check connectivity to the LDAP server.

8453error

[Overview]
[ProcessID: (process number)]
LDAP server authentication failed.

[Details]
TargetUser: (user name)

(error details)

LDAP server authentication failed.Confirm that the following parameters are configured correctly in the config.yml and secret.yml configuration files.    
  • ad.ldap.server.user (config.yml)
  • ad.ldap.server.password(secret.yml)
8458error

[Overview]
[ProcessID: (process number)]
Syntax error in LDAP filter

[Details]
TargetUser: (user name)

(error details)

Syntax error in LDAP search filterCheck that the following parameters are configured correctly in the config.yml configuration file.
  • ad.ldap.filter.user
8711warn

[Overview]
[ProcessID: (process number)]
No IIJ ID user corresponding to the externalId

[Details]
TargetUser: (user name)

(error details)

Exception: (exception details)

StackTrace: (stack trace details)

User corresponding to external ID does not exist in IIJ ID.Check that the user corresponding to the external ID exists in IIJ ID.
8714error

[Overview]
[ProcessID: (process number)]
Failed to connect with the SCIM server

[Details]
TargetUser: (user name)

(error details)

Failed to connect to the IIJ ID SCIM serverCheck that the host running Password Sync can connect to the Internet.