Event ID: 16644 Connection failed to LDAP Server

Phenomenon

The following event is output to Event Viewer.

Log LevelMessage
error

[Overview]
Connection failed to LDAP Server

[Detail]
(Log details)

Description

Failed to connect with Active Directory (LDAP server).

Support

Confirm that the following parameters are configured correctly in the config.yml and secret.yml configuration files.

  • ad.ldap.server.user (config.yml)
  • ad.ldap.base_dn (config.yml)
  • ad.ldap.server.password (secret.yml)

Confirm that the Active Directory/LDAP servers are operating properly.

When an LDAPS connection is enabled, check that LDAPS is correctly configured in Active Directory.