Troubleshooting
This section describes the causes and corresponding troubleshooting procedures for each type of Directory Sync log event.
Event ID | Level | Message | Cause | Troubleshooting Procedure |
---|---|---|---|---|
12289 | error | [Summary] | Problem with the configuration file | Confirm that the content of the configuration file has been described correctly. |
12290 | error | [Summary] | Problem with syntax of configuration file | Confirm that the content of the configuration file has been described correctly. |
12545 | warn | [Summary] | Failure to connect to an Active Directory/LDAP server | Confirm that the following parameters in the configuration file are configured correctly.
Confirm that the Active Directory/LDAP servers are operating properly. |
error | [Summary] Failed to connect to Active Directory/LDAP servers [Details] Could not Connect to ALL LDAP Server: (LDAP server IP addresses) | Failed to connect with all Active Directory/LDAP servers | Confirm that the following parameters in the configuration file are configured correctly.
Confirm that the Active Directory/LDAP servers are operating properly. | |
12546 | error | [Summary] | User with duplicate external IDs exists. | Configure attributes so that user does not have duplicate external IDs. |
error | [Summary] | User with duplicate user IDs exists. | Configure attributes so that user does not have duplicate user IDs. | |
error | [Summary] | Group with duplicate external IDs exists. | Configure attributes so that group does not have duplicate external IDs. | |
error | [Summary] | Group with duplicate group name exists. | Configure attributes so that group does not have duplicate group names. | |
12548 | error | [Summary] | Problem with syntax of LDAP filter | Confirm that the following parameters in the configuration file are configured correctly.
|
12549 | warn | [Summary] | Problem with values in configuration file | Check configuration files for any settings with incorrect values. |
12550 | error | [Summary] | No user is subject to provisioning. | Confirm that the following parameters in the configuration file are configured correctly.
|
12818 | warn | [Summary] | Group name contains invalid characters. | Remove the following characters from the group name.
|
warn | [Summary] Failed to associate users and groups [Details] [LDAP USER] Could not have user belonging to group. ((user name): (group base DN)) | Group to which user belongs does not exist. | Confirm that the group to which the user belongs is in the base_dn range. | |
14596 | error | [Summary] | An abnormal Directory Sync termination has been detected. | Execute the recovery_mode.bat file to run software in recovery mode. |
14599 | error | [Summary] | Failed to create a lock file | Execute the recovery_mode.bat file to run software in recovery mode. |