The IIJ Support Center is available for Operations Managers to receive support for Directory Sync. Review the information in this section before contacting support.

Information IIJ needs to know when you make an inquiry

When you make an inquiry about Directory Sync, provide the following information to IIJ.

• Applicable Event Logs
  • Refer to "IIJ Directory Service for Microsoft User's Guide" for more information on how to check event logs with IIJ Directory Service for Microsoft.
• Directory Sync configuration file (config.yml)
  • The secret.yml file contains confidential information. Do not sent this file to the IIJ Support Center.
• Which of an on-premise environment and IIJ Directory Service for Microsoft Directory Sync uses
• Network address (global IP address) of the Active Directory equipment to be connected to the IIJ ID Service equipment

If you are using Directory Sync in an on-premise Active Directory environment, also provide the following information to IIJ.

• Environment running Directory Sync (systeminfo.exe execution results, Active Directory version, etc.)
• Directory Sync version and installation directory
• Whether Password Sync is also used
  • If using Password Sync: Password Sync version, config.yml configuration file, and installation directory

Refer to "Customer Support" in the "IIJ ID Service Online Manual [For Administrators]" for information on the IIJ Support Center and authentication information that is needed when you make an inquiry.