If an Operation Is Blocked for Security Reasons
If the system detects unusual usage, this service may block certain operations for security reasons.
Notification on the Control Panel when Your Operation is Blocked
If an operation of yours has been blocked, you will be notified of this by an error message displayed on the Control Panel as shown below.
Check "Information to Provide when Contacting Us" shown below to make an inquiry. Refer to "IIJ DNS Platform Service Customer Support" as described in "Manuals/Downloads" on "IIJ Service Online (https://help.iij.ad.jp/)" for contact information for inquiries.
[ Note ]
The target operation is blocked and its processing is not carried out.
The notification will be hidden after a certain period of time has elapsed. If it is an important error, its content will be retained and it can be redisplayed by clicking the notification button.
Clicking "
(Close)" in the notification closes the message. Note, however, that the message can no longer be displayed after it is closed.
Information to Provide when Contacting Us
Use the form shown below to contact us. Make sure to provide the required information.
Customer Support can handle inquiries only in Japanese.
| Information to be provided |
|---|
表題（例） |
・DPFコントロールパネルでの操作がセキュリティ保護によりブロックされました。調査をお願いします。 |
本文 |
・【入力必須】サービスコード：dpf#######（※IIJ サービスオンラインでのお問い合わせの際に、既に対象サービスコードを選択している場合は、必須ではなく省略可） |
・【入力必須】該当のゾーン名： |
■調査のための情報■ |
・【入力必須】ブロック ID：※記載ミスの少ないスクリーンショットの添付を推奨いたします。 |
・ブロックされた日時： |
・お客様で実施した操作の内容、手順： |
・ブラウザ・OSのバージョン： |
・接続元IPアドレス（グローバルIP）： |
■ご連絡内容■ |
（任意に入力してください） |
[ Note ]
- We may not be able to identify the problem unless you provide us with the block ID.
- To maintain the effectiveness of our security measures, we may be unable to provide details such as the reasons for the determination we make.