Before contacting us, please check whether you can find the problem about which you want to inquire in this manual or FAQ Troubleshooting.

If you have forgotten the authentication information (master ID and master password), you can make an inquiry about the information and reset the password from the following links.

• Make an inquiry about the master ID
• Reset the password

If you are considering signing a contract, please contact your IIJ sales representative or contact us from the following site.

Contact Information | Internet Initiative Japan Inc.