Requesting an Administrator to Disable Multi-factor Authentication
If you are unable to use multi-factor authentication temporarily due to forgetting your device or other reason, you can request your administrator to temporarily disable multi-factor authentication from IIJ ID Console.
Once the administrator has disabled multi-factor authentication, you can log in using only your ID and password.
If your device gets lost or stolen, your device could be used for malicious purposes by a third party that obtains the device. In this event, do not request your administrator to disable multi-factor authentication. Instead, we recommend that you notify your administrator that your device has been lost or stolen.
- Enter your ID (in email address format) into the "ID" field and then click "Next."
- Enter your password into the "Password" field and then click "Next."
- Click "Request the administrator to disable multi-factor authentication."
- Click "Send."
Once you have received notification from the administrator that multi-factor authentication has been disabled, try logging in again.