Q. Can I download multiple files or a whole folder?

A.

Yes.
Multiple files or a whole folder contents will be archived (compressed) to a .zip file when downloaded.

Q. How can I delete the uploaded files?

A.

You can manually or automatically delete uploaded files and folders. 
See “Delete Files and Folders” and “Setting Auto Delete” for more information on deletion of files and folders.

Q. Can I have IIJ to delete unnecessary files and folders?

A.

No, IIJ will not be available for such request. Storage management is left to customer’s responsibility.

Q. Is there a way to automatically delete particular files after a certain period of time?

A.

Yes, you can. Use the auto delete setting to automatically delete files after a certain period of time has passed.
See “Setting Auto Delete” for more information on deletion of files and folders.

Q. My terminal or program abnormally terminated while I was directly editing a file in DOX. How does it affect the file?

A.

It varies from software to software. In order to avoid any data loss, please download the file, edit and upload it again.

Q. Can I set access controls on folders?

A.

Yes. You can set access control. “Read Only” and “Read/Write” access is available on per account or group basis.
Account with neither access will have “No Access”.
See “Access Control Setting” for more information on access control.

Q. Can I save two files with the identical name in the same folder?

A.

No. Please select a different folder when you copy or move a file.

Q. Can I use search criteria other than file name (e.g. updated date and time)?

A.

Yes.
Advanced Search provides file name, folder name, comment and updated date/time for search criteria.
See “Search Files and Folders” for more information on search.

Q. Does DOX support WebUI in the English language environment?

A.

Yes.
To use WebUI in English, select “English (U.S.)” as the primary language of your browser.

Q. Does DOX support UNIX or macOS?

A.

See "About this site" on the WebUI login screen for more information about browsers that support WebUI.
WebDAV supports the WebDAV clients included with Windows 10.
WebDAV can also be used with UNIX and macOS if a third-party WebDAV client is used, but this is not supported.

Q. What MIME type does DOX support?

A.

DOX applies application/octet-stream as a MIME type in order to display the “Save As” dialog box whenever accounts download files from WebUI.
However, some browsers may not provide any “Save As” dialog box and directly display the contents of downloaded file.
Please note that MIME types are not registered by file type.