Q. What is activation?

A.

Activation verifies the mail address to be used with DOX's mail extension (Use Mail) feature.
The account that has its mail address yet to be activated cannot use the Use Mail feature.
Please complete the activation by following the instructions in the message sent to the registered mail address.

Q. What is Use Mail?

A.

Use Mail feature lets you send a mail message while uploading a file attachment to DOX. Use Mail facilitates the exchange of a large file attachment.

Q. Can the authentication method be changed after the message has been sent?

A.

No, it cannot be changed.

Q. I have attached a wrong file attachment. Can I change the file?

A.

While you cannot change the file attachment, you can delete the file even after you sent the message.
Please refer to the HELP on "Use Mail" for more details.
* You cannot retract the file that is already downloaded. Please review the access log to verify the access history.

Q. Can I check the access history of the file I sent?

A.

Yes, you can. Please review the access log of the message you sent.
Please refer to the HELP on "View Specified Mail Access Logs" for more details on access log.

Q. Can I change allowed open count and effective period of the message I already sent?

A.

No, you cannot. Please recreate the message with the new settings.

Q. Can I attach the file attachment that is already uploaded to DOX?

A.

No, you cannot. Please download and attach the file to a new mail message.

Q. What are Mail ID and Onetime URL ID?

A.

IDs are randomly generated for both mail and onetime URL.
IDs are useful in identifying a particular mail message when reviewing the access log.

Q. Can I manually create the onetime URL to be attached to the mail?

A.

No, you cannot. Onetime URL is randomly generated by the system.

Q. What is read receipt mail?

A.

Read receipt mail notifies you when someone accesses the onetime URL you sent in your mail.
You may select to send a read receipt in User Setting or when you compose a message.

Q. Can I enable an invalid mail to be valid again?

A.

No, you cannot. Please recreate a mail message.
You may still review the access log of the invalid mail.

Q. I received a mail via SMX as a file with an .eml extension that I cannot open.

A.

A compatible mail application is usually required to open an .eml format file, but it can also be opened using a text editor such as Notepad.
Save the .eml format file to your desktop and open it after launching a text editor, or right-click the file and point to "Open with", then select a text editor.